Excellent computer knowledge and troubleshooting

Advance knowledge of HTML5, CSS, JavaScript, Microsoft Office, and others

Exceptional communication, language, and organization skills

Earnest and diligent with particular attention to details

Work independently as well as part of a team

Work under pressure and dead line

Fluently speak English and Persian

York University (some university)
Computer Security / 2008 - 2011

Canadian Business College
Network Engineering / 2011 - 2012 (Current)

CompTIA A+
Hardware and Operating System / 2011

Cisco Certified Network Associate (CCNA)
Routers and Switches / 2012

Microsoft Certified IT Professional (MCITP) / 2011 - 2012

TS: Windows 7 or Vista Configuration

TS: Windows Server 2008 Active Directory, Configuring

TS: Windows Server 2008 Network Infrastructure, Configuring

TS: Windows Server 2008 Applications Infrastructure, Configuring

PRO: Windows Server 2008, Enterprise Administrator

French Cultural Connections (Web Developer and Management / 2010)

Responsible for the development and management of the official website of this French language learning community (fcconnections.ca)

Understood and resolved their request to complete satisfaction

York University (Programmer, Web Developer & Data Entry / 2009)

Assisted a professor at York University, Dr. Ali Asgary (Emergency Management), on his project in SecondLife (secondlife.com) by programming and creating The York University Disaster and Emergency Management virtual island

Created virtual environment for online classes. E.g. "The York University Virtual Disaster and Emergency Lab in SecondLife"

Conducted disaster simulations and exercises in SecondLife

Established coding for development of the IAEM-Canada website. Dr. Asgary was the president of IAEM-Canada at the time

Assisted Dr. Asgary with multiple research to provide better guidelines for business owners

Shoppers Drug Mart (Data Entry & Customer Service / 2008)

Entered prescription data in the pharmacy software

Answered inquiries from customer about goods, services and policies

Addressed and resolved customer needs to satisfaction on a timely basis

Monster Jobs (Customer Central Help Desk & Data Entry / 2007)

Handled 50-75 inbound calls from employers and seekers daily

Provided support for the monster's website through the customer service tools provided (e.g. Citrix, Siebel 7, etc.)

Handled billing issue using the billing tracking system and provided adjustment accordingly

Promoted all monster's products and services

Created trouble tickets for technical issues with the websites

Liaised with different department to resolve customer's concern

Performed data entry to update company's database

T-Mobile Telecommunication (PDA Technical Support / 2007)

Provided customer service for 70-90 inbound calls daily

Worked with PDA devices, such as all the Blackberry and Windows Mobile devices

Troubleshooted PDA devices for customers by using different tools such as Citrix, knowledge based database, iHLR, etc

Educated customers about new products and how to work them

Helped customers to perform enhancements on their devices

Created trouble ticket to resolve any technical issues with the telecommunication infrastructure

Liaised with different departments to provide complete resolution for customers

Mazdaq Capital Market (Technical Support, Data Entry & Customer Service / 2006)

Provided technical support, troubleshooting and updating as needed

Entered client data into their file on company computers

Assisted in analyzing world news to determine the direction of foreign currency exchange (FOREX)